We're real keepers

Say hi to the crew

Questions about a tank, an order or a new arrival? Write to us and a real keeper will get back to you.

  • Fastest way to reach us

    Email

    hello@tailsandfin.com

    Include your order number if it is about an existing order.

  • Live Arrival Guarantee

    Something arrived wrong?

    For live arrival claims, email us within 12 hours of the first delivery attempt with a photo in the unopened bag and one on a paper towel.

    How claims work

  • Order help

    Missing or incorrect item

    Send your order number, photos of the package, label and items, and a short note. We will find the right fix.

Send us a message

Tell us about your tank or your order. We read every message.

Email

hello@tailsandfin.com

Where we ship

We currently ship within the United States.

Arrival claims

Please write within 12 hours of delivery and include photos. See the policy.

Quick answers

Before you write

More in our FAQ.

We currently ship within the United States.